Refund policy

We hope you'll love everything you ordered from pharmacydoorstep.com But if you feel unsatisfied, you can return or exchange merchandise within 30 days after tracking indicates an order has been delivered.

Note: We cannot accept returns or exchanges unless they have been authorized by our customer service team at info@pharmacydoorstep.com We do not accept returned items that were sent back directly to us without notifying us first. If you want to return or exchange something, don't hesitate to get in touch with us at info@pharmacydoorstep.com with your order number and state the reason. You may add videos or images to explain your reason for return or exchange. After receiving your email with an exchange or return request, our customer service representatives will send the exchange or return instructions back to you via email. Please follow the instructions to process the exchange or return. You can make a return to our warehouse address: SHOP NO 1, YAMUNA BLDG, MANSAROVAR PARK, GAURIPADA, Kalyan West, Kalyan, Thane, 421301 kalyan MH, India or send it by mail.

 

Returns, exchanges, cancellations:

Full refunds and exchanges are offered for regular-priced merchandise within 30 days after tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. Generally, you will receive a refund within 5 to 15 business days. If no refund is received within 30 days, please contact us by email at info@pharmacydoorstep.com

For all returns or exchanges:

  • Items must not be washed, worn, or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

Sale, gift, and discount items are not eligible for returns or exchanges.

If you would like to cancel or change your order, you can do so up to 3 hours after you receive your order confirmation. Please get in touch with us directly at +91 99346 38963, so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +91 99346 38963 or email us at info@pharmacydoorstep.com We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at info@pharmacydoorstep.com We will send you a return label to ship the items back to us, and we will send you a new order with brand-new products immediately.

Customers (buyers) will take all the responsibility for return shipping costs in every condition.

There is no restocking fee for returned products.

Should your order be identified as lost by the shipping carrier? We will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.

Need more help? Please get in touch with us.

Email: info@pharmacydoorstep.com

Phone: +91 99346 38963

Address:  SHOP NO 1, YAMUNA BLDG, MANSAROVAR PARK, GAURIPADA, Kalyan West, Kalyan, Thane, 421301 kalyan MH, India