Shipping policy

Order Procession Time:

Our orders are processed within 0 to 3 business days (Monday-Saturday). However, during seasonal times, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

  • The order cut-off time will be 7 p.m. (GMT+05:30) India Standard Time.

Shipping Times:  

We currently ship only in the India,

  • Transit time will be 3 to 7  business days.
  • We use DHL, Delhivery, DTDC, and shipping to deliver the product.

 

Shipping Costs and Taxes:

  • Orders shipped to an address in the India with free shipping cost
  • All prices include tax.
  • All costs and totals are included in Indian rupees (INR).
  • We do not charge any membership fees.

 

Returns, exchanges, cancellations:

Full refunds and exchanges are offered for regular-priced merchandise within 30 days after tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. Generally, you will receive a refund within 5 to 15 business days. If no refund is received within 30 days, please contact us by email at info@pharmacydoorstep.com

For all returns or exchanges:

  • Items must not be washed, worn, or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

Sale, gift, and discount items are not eligible for returns or exchanges.

If you would like to cancel or change your order, you can do so up to 3 hours after you receive your order confirmation. Please get in touch with us directly at +91 99346 38963, so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +91 99346 38963 or email us at info@pharmacydoorstep.com We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at info@pharmacydoorstep.com We will send you a return label to ship the items back to us, and we will send you a new order with brand new products immediately.

Customers (buyers) will take all the responsibility for return shipping costs in every condition.

There is no restocking fee for returned products.

Should your order be identified as lost by the shipping carrier? We will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.

Need more help? Customer Support is here for you-

Email: info@pharmacydoorstep.com

Phone: +91 99346 38963

Address: SHOP NO 1, YAMUNA BLDG, MANSAROVAR PARK, GAURIPADA, Kalyan West, Kalyan, Thane, 421301 kalyan MH, India