Order Procession Time:

Our orders are processed within 0 to 3 business days (Monday-Saturday). However, during seasonal times, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

The order cut-off time will be 7 p.m.(GMT+05:30) India Standard Time.

Shipping Times:  

We currently ship only in the India,

Transit time will be 3 to 7  business days.We use DHL,Delhivery, DTDC, and shipping to deliver the product.

Shipping Costs and Taxes:Orders shipped to an address in the India with free shipping costAll prices include tax.All costs and totals are included inIndian rupees (INR).We do not charge any membership fees.

Returns, exchanges, cancellations:

Full refunds and exchanges are offered for regular-priced merchandise within 30 days after tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. Generally, you will receive a refund within 5 to 15 business days. If no refund is received within 30 days, please contact us by email at info@pharmacydoorstep.com

For all returns or exchanges:

Items must not be washed, worn, or damaged.All original tags must be attached.You must present a valid receipt.

Sale, gift, and discount items are not eligible for returns or exchanges.

If you would like to cancel or change your order, you can do so up to 3 hours after you receive your order confirmation. Please get in touch with us directly at +91 99346 38963, so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +91 99346 38963 or email us at info@pharmacydoorstep.com We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at info@pharmacydoorstep.com We will send you a return label to ship the items back to us, and we will send you a new order with brand new products immediately.

Customers (buyers) will take all the responsibility for return shipping costs in every condition.

There is no restocking fee for returned products.

Should your order be identified as lost by the shipping carrier? We will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.

Need more help? Customer Support is here for you-

Email: info@pharmacydoorstep.com

Phone: +91 99346 38963

Address: SHOP NO 1, YAMUNA BLDG, MANSAROVAR PARK, GAURIPADA, Kalyan West, Kalyan, Thane, 421301 kalyan MH, India

We hope you'll love everything you ordered from pharmacydoorstep.com But if you feel unsatisfied, you can return or exchange merchandise within 30 days after tracking indicates an order has been delivered.

Note: We cannot accept returns or exchanges unless they have been authorized by our customer service team at info@pharmacydoorstep.com We do not accept returned items that were sent back directly to us without notifying us first. If you want to return or exchange something, don't hesitate to get in touch with us at info@pharmacydoorstep.com with your order number and state the reason. You may add videos or images to explain your reason for return or exchange. After receiving your email with an exchange or return request, our customer service representatives will send the exchange or return instructions back to you via email. Please follow the instructions to process the exchange or return. You can make a return to our warehouse address: SHOP NO 1, YAMUNA BLDG, MANSAROVAR PARK, GAURIPADA, Kalyan West, Kalyan, Thane, 421301 kalyan MH, India or send it by mail.

Returns, exchanges, cancellations:

Full refunds and exchanges are offered for regular-priced merchandise within 30 days after tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. Generally, you will receive a refund within 5 to 15 business days. If no refund is received within 30 days, please contact us by email at info@pharmacydoorstep.com

For all returns or exchanges:

Items must not be washed, worn, or damaged.All original tags must be attached.You must present a valid receipt.

Sale, gift, and discount items are not eligible for returns or exchanges.

If you would like to cancel or change your order, you can do so up to 3 hours after you receive your order confirmation. Please get in touch with us directly at +91 99346 38963, so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +91 99346 38963 or email us at info@pharmacydoorstep.com We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at info@pharmacydoorstep.com We will send you a return label to ship the items back to us, and we will send you a new order with brand-new products immediately.

Customers (buyers) will take all the responsibility for return shipping costs in every condition.

There is no restocking fee for returned products.

Should your order be identified as lost by the shipping carrier? We will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.

Need more help? Please get in touch with us.

Email: info@pharmacydoorstep.com

Phone: +91 99346 38963

Address:  SHOP NO 1, YAMUNA BLDG, MANSAROVAR PARK, GAURIPADA, Kalyan West, Kalyan, Thane, 421301 kalyan MH, India

Definitions

The seller refers to the website owner—the person to whom the order for the purchase has been given. The buyer refers to the person or organization placing the order. Goods or services refer to the product(s) for which the buyer has placed an order with the seller.

Payment

All payments are due upon completion of an order. If payment is not received or the payment method is declined, the order will not be placed for the products, and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.

When you are ready to purchase your items, click the Proceed to Checkout button. Please log in if you have an account with us; if you do not already have an account, you will be prompted to create one, or you can checkout as a guest only.

Pharmacy Door Step accepts several payment methods using (we integrate with Razorpay Secure captures payment) :

○ Visa

○ MasterCard

○ American Express

○ Maestro

○ Diners Club

○ RuPay

○ Paytm

○ Airtel Money

○ Ola Money

○ PayZapp

○ Freecharge

○ MobiKwik

How do I know my payment transaction is secure?

We ensure that every credit card transaction occurs within a secure environment. Pharmacy Door Step payment system has a 128-bit SSL security encryption. You can see if the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase, your credit card or bank account information will be secure.

Pharmacy Door Step is committed to a safe, enjoyable, and smooth online shopping experience for all customers. For your safety, Pharmacy Door Step has implemented a payment security screening process. Confirmation of customer details on specific orders may be required before the order is processed. Please ensure that you provide accurately and up-to-date contact information should we need to confirm the security of your order.

Shipping Policy

Shipping expenses will be covered by the client in the amount decided by the vendor at the time of purchase. The seller will refund the buyer for the full cost of the item, including shipping, if an item is lost in transit. The seller will make every effort to protect the goods or services it provides to the buyer from loss, damage, or destruction.

More detailed information on our shipping policies is available here: Shipping Policy

Refund/Return Policy

If the buyer contacts the seller within 30 days of the date of delivery, they are entitled to a refund or return of the item. The buyer must email the seller:  info@pharmacydoorstep.com or via the website's contact us page, where a return can be handled. Not all goods can be returned. The buyer will take all the responsibility for return shipping costs in every condition.

Please see our refund policy for more detailed information: Refund Policy

Cancellation

An order may be canceled up until the time when payment is received. After the payment has been processed, the buyer is still accountable for it.

Complaints

Please contact our support staff if you have any concerns with the goods or the seller. Feel free to email: info@pharmacydoorstep.com There is no assurance that the issue will be resolved. The vendor will be contacted after considering each case separately.

Legalities

After the buyer receives the products or services, the seller is not responsible for any health or safety risks. For any harm brought on by the buyer's purchase of the goods, the seller disclaims all responsibility.

Any dispute arising from such use of the website shall be governed by the laws of the state in which the website owner resides.

These payment terms and conditions can alter. 

By using this website and making a purchase, you have indicated that you agree to our billing terms and conditions.